We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are not satisfied with your flexypro.com purchase for any reason, simply return the product with its included accessories and packaging along with the original receipt (or proof of purchase) in accordance with this Return Policy. To be eligible for a return, your item must be in the same condition that you received it, with no damages, and in its original packaging. 

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How to start a return

To start a return, you can contact us at hello@flexypro.com or by chat

Once we receive your return request and the return has been authorized, a member of our Customer Support Team will provide you with the return address details, a shipping label, and a Return Authorization Form to be completed and sent back to us with your return package. Items sent back to us without first requesting a return will not be accepted.

Once we receive the return, please allow approximately 5 business days for your return to be processed. Additional delays may occur. You will receive an email confirmation when your return is processed.


Once we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only.

Please note all returns must include the completed Return Authorization Form. Products returns must be received by FLEXYPRO within 30 days of purchase. Only authorized returns will be processed

FLEXYPRO will credit your original form of payment you used to make the original purchase and any applicable taxes.

Refund time

Once we receive the return, please allow approximately 5 business days for your return to be processed. Additional delays may occur. You will receive an email confirmation when your return is processed.


Once we issue the refund, please allow up to 5-7 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only.

Bundle deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

How refunds are credited

If the product is returned in accordance with this Return Policy, FLEXYPRO will credit the original form of payment you used to make the original purchase. The refund process will be completed in about 5-7 business days, depending on the bank or credit card issuer.


Refunds can only be processed to the same method that was used to make the payment.

More questions or need to get in touch? Send us a message below or open a chat

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